Old Jan 29, 19, 11:50 am
  #830  
yyznomad
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Join Date: Feb 2004
Location: YVR
Programs: AC E75K 2MM former 14-year SE; UA MP Silver; Marriott Bonvoy Lifetime Titanium Elite
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Originally Posted by F 1 View Post
I wonder if SD's are reluctant to hand-out white forms because from a bureaucratic perspective, the notion of a white form indicates there was an issue during the flight when a customer was left unsatisfied, and the quantity of white forms issued by each SD is considered during a workplace performance review?
The white forms are for anything that was defective and not rectifiable by fixing it in-flight (e.g. seat, reading light, etc.), or accommodating the pax with the same e.g. sitting in another the seat that is not deflated, reading light works, etc. The forms are not for situations where the passenger is complaining about how they didn't like how a FA is treating them, or if the SE 2MM is complaining about not being asked for their meal order first, etc... there is the regular online complaint form that anyone can fill out and is publicly available to anyone as long as they have the minimum info such as flight, seat, PNR, status, etc.
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