Old Jan 29, 19, 10:43 am
F 1
Join Date: Jan 2005
Location: YVR
Posts: 291
I wonder if SD's are reluctant to hand-out white forms because from a bureaucratic perspective, the notion of a white form indicates there was an issue during the flight when a customer was left unsatisfied, and the quantity of white forms issued by each SD is considered during a workplace performance review?
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