FlyerTalk Forums - View Single Post - use miles+copay to upgrade my Dad's flight without telling him.. so he sat in coach
Old Jan 28, 2019, 2:29 pm
  #4  
findark
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Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,325
The scanner would certainly have beeped, but it makes the same beep for any number of reasons (boarding out of order, exit row assignment, etc.) so it's not implausible that the agent ignored it. Unfortunately, I agree that you're going to have an uphill battle with UA on this, but asking politely might be enough.
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