Aircraft Swap - 744, Business Class Only
We are on a first class award NRT-BKK-DPS. The NRT-BKK leg is on the A380 in F, and the BKK-DPS segment was originally a 773 in J (business only) that was just swapped to the 744. Obviously, I'm super stoked to fly the Queen of the Skies again, but the entire flight is marked as business which means that they have blocked the entire first class cabin. I tried calling the US call center and explaining that I was on a F award ticket and wanted to move up, but they told me it was blocked and could only be done at the airport. Any insight into whether or not this can be done prior to the airport?