FlyerTalk Forums - View Single Post - Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Old Jan 28, 2019, 5:52 am
  #467  
MePlatPremier
 
Join Date: Aug 2018
Posts: 902
Originally Posted by margarita girl
That "benefit" means all my BRGs are higher priced than what they used to be. But it's a small percentage that get approved compared to the SPG system where I easily had a 95% approval rate.
SPG BRG was a guarantee of lowest best available rate—they only compared SPG-BAR v OTA-BAR as the booked rate was irrelevant in the comparison (in fact, for a long time one didn’t even need to book a reservation in order to submit a claim). LNF is a guarantee of lowest actual booked rate. Marriott guarantees the best available rate for the same roomtype, amenities and cancelation policy as the ones on the reservation. Individual experiences differ, but I had at the most a 50% success rate with SPG and now have ~70% success rate with LNF. But what bothered me the most with SPG was the long delays in getting a reply, the slopiness with which they approached claim proccessing and the great lengths staff went to deny a claim, often by just making completely bogus excuses.
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