Originally Posted by
codyc1515
I've never been declined this via. the call centre and have done so many times on separate bookings. You may get a different answer if trying to do so within the 24-hours immediately preceding your flight, but I can't be sure of this.
Scratch this. I had to do this just the other day and had to get escalated to a supervisor as the CSR did not know how to do it. I was informed that they were only happy to do this as I was a "Silver Koru" member ???