Originally Posted by
George Kyriakos
Another good idea - and one that unlocked the puzzle.
Upon checking my wife's account, turns out, that while I am on the booking, there is no EC number associated with me, or any other additional details (hence I never got an email). Furthermore, the child's middle initial has been pasted in as the last letter of his first name (!) which I'm pretty sure is NOT ok as his first name now no longer matches with his passport.
I sense an even longer phonecall tomorrow...
Many thanks for all your suggestions. I wouldn't have gotten there myself.
I think you're sweating over details that aren't that important.
Yes the agent might have come over to you as being incompetent however he may have been new to the job.