Decided to cancel my two YYZ-HND bookings and do YYZ-ORD-NRT on ANA. Just not worth the risk, especially when covering a relative to fly J for their first time.
Originally Posted by
JordanYVR
I had a similar problem on a flight in Nov where my wife's seat deflated (mentioned upthread). The FA dismissed her and said she was playing with the buttons and walked away.
This is what sealed the deal for me. What a joke.