So I got assigned a new ambassador who didn’t know my name and didn’t respond to any of my emails. I emailed again to complain and say how dismayed I am with the lack of any accountability or benefit whatsoever and how it has made me question my loyalty to Marriott all together, she was extremely apologetic and gave me 40,000 points after reviewing everything they put me through, I told her I appreciated it and would love to have any benefit from it at all and I was willing to give it one more try and at this point I would be pretty easy to please even reasonable replies to my emails would be great at this point, I gave her two missing stays and she got it applied in about an hour so far so good I’ll keep hoping they can get their infrastructure setup and give it one more try