Originally Posted by
59Impala
Just accept it.
Suite Upgrades have a different inventory than "Suites for Sale". There is no obligation for a hotel to give the suite, even though it shows up for sale. it's a different situation at check-in, but not for the use of TSU.
This is NOT true at all. Andaz Papagayo tried to do this, so Hyatt corporate was contacted regarding this. They contacted hotel and told them they have to apply the TSU because if a standard suite is available, it can be upgraded into. Got an email from a manager at Andaz who apologized for the misunderstand (hah!) and told me the TSU has been applied.