FlyerTalk Forums - View Single Post - People who work in the hotel industry are so weird(IHG)
Old Jan 23, 2019, 11:52 am
  #3  
FlyerTalker688786
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Join Date: Jul 2007
Posts: 4,477
Oh dear, you should never take your 'guest attitude' to work in a Holiday Inn Express. You might have stayed at many Marriott hotels, but Marriott started as a motel by the high way for the automobile owners, and there is no 'luxury' 'upscale' about it until it grew much bigger.

And your manager is right about W and JW Marriott, they essentially compete in the overlapped sector. W was born from Westin, designed to be a lifestyle upscale brand. The difference between Westin and W is that W means individuality and Westin to be more distinguished and traditional. Westin and Marriott (to some extend Sheraton) are all competing in the same sector. W and JW Marriott also compete in the same segment that overlaps. There are differences among these two brands and characteristics, but essentially, to hospitality industry and to travel agents that trying to sell a room, W and JW Marriott are two brands that are in the same category.

Your managers are also right about the merger of Sheraton and Marriott, they have too many brands that are confusing customers. There was a great article by Business Traveller on this issue, you should google it.

As a hotel employee, hotel employee rate is a privilege, why would you waste money to book a luxury hotel when you have a great rate as an employee? In fact, all the non-frequent flyers would see people paying 5 times more of room rate to enjoy the so called benefits crazy.

I think your experience of working for this Holiday Inn Express in central Taiwan is a poor show of yourself. There is lacking of professionalism from you to do the job properly and to understand the industry properly, and to cherish the experience with your co-workers. Plus your post also demonstrated that you looked down at your co-workers and managers which is very offensive to any industry. As a guest, you might feel good about yourself when you step in a W or JW Marriott, or even a Ritz if you splash your cash around. These feel good factor is everything to do with brand names and what the brand holders wish you to believe. But in reality, a good hotel provides a good bed for a good night sleep and good service as extra. There is no difference between a room in W and a room in Holiday Inn Express if to have a good sleep is your aim to stay at a hotel.

It is not the hotel workers have been 'wired'. The problem is that your understanding of 'brand position' is very amateurish and it affected your attitude. You might think of working for Ritz is grandeur and your ex-coworkers in Holiday Inn Express has no class, but your post is making yourself looking 'wired' than ever.

Just my two cents.
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