I emailed
[email protected] because I needed some Your 24 support, and this was the reply I got, so I would recommend doing the same. The stand-in was very responsive and helped me immediately.
Dear xxxxxx xxxxxxx,
Thank you for contacting ambassador service. My name is xxxxxx. It is my pleasure to help today on behalf of your ambassador xxxxxxxxx.
I understand you have not heard from your ambassador. As a member who stays over 100 nights per year, you are among a very elite group of members.
I have sent a request to have xxxxx reach out to you to ensure you receive accurate contact information. Please allow 3-5 business days. In the mean time I would be happy to help with the Your 24 requests you have. Please provide the confirmation #, check in date and desired time for check in and check out. Your 24 requests must be made through the ambassador team. If you need to contact us by phone please call (800) 456-0489 or email
[email protected].
We look forward to helping with your travel needs. Have a good day.
Warm regards,
xxxxxxxx
xxxxxxx xxxxxxxx
Marriott International