FlyerTalk Forums - View Single Post - How would YOU improve T5 - radical ideas to reboot BA’s “home”
Old Jan 22, 2019, 2:53 am
  #13  
adrianlondon
 
Join Date: Aug 2006
Location: Switzerland
Posts: 1,568
Stop the stupid scrum for the baggage drop machines. It's pathetic. There's no queueing system. One person randomly picks those who push to the front to show their passport and boarding pass. There's no desk to put things on. There's no space to put bags down properly so you just juggle everything while trying to show a mobile boarding pass to someone who then doesn't even look at them properly.

Consider putting the business class check-in desks near the tube/HEx entrance rather than in the middle of the room.

Stop faking the "go to gate" and "boarding" announcements, or make the B and C gates less depressing places to wait.

Run more tubes to T5.

Having said all this, I still think it's a good terminal overall.
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