Originally Posted by
tripmaster
My coworkers have checked in, and been told they're oversold, even with Amex corp card confirmed reservations. They've been rebooked in Palo Alto (I was there and saw this) or even Sunnyvale (this is secondhand).
Hotels (not specific to this one & across all chains) occasionally run into oversell situations. In those instances, some people get relocated to another hotel. Your colleagues drew the short straw. Oversells can be due to a variety of reasons - a guest already in-house extended their stay or MARSHA (overall reservation system) continued to sell rooms even though the property was sold out or a room was taken out of service, leaving them short a room (or more).
If your colleagues are MR members, have status & their MR # was in their reservation, they're entitled to the ultimate reservation guarantee.
Cheers.