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Old Jan 21, 19, 11:44 am
Join Date: Nov 2013
Location: PHX
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Originally Posted by ATOBTTR View Post

I have the problem of rarely receiving schedule change notification emails at all even when Iím the only one on the itinerary, including for changes that would make a major difference on when I show up to the airport or the time I arrive at my destination. Fortunately I know to just check my own itineraries every weekend for changes rather than waiting for emails.
I don't really think the onus should fall on customers to check for schedule changes, especially for the infrequent traveler to be aware of Delta's weekly updates/tweaks. It's my opinion that airlines have a duty to ensure customers are informed and perhaps should go to a read receipt system ("Click here to acknowledge this e-mail"). I had a Celebrity Cruise do that and when I didn't click it (I skimmed the message and didn't notice the link), I received a phone call after a few messages went unreplied.
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