Originally Posted by
FlyBitcoin
An airline-specific lounge is a place relax, eat, drink, work, AND have premium access to staff for travel delays. The next time you have a last second schedule change or IRROPS, would you rather stay in your seat and dial customer service with your "1-bar" airport cell signal, or take a few steps over to a well-staffed desk and get rebooked faster than anyone else affected on your flight.
Half of my JWD certificates that I have given to Delta employees have gone to SC staff who helped with a re-booking in a pinch.
If the lounge was just a place to avoid paying $20 for a decent airport snack and drink, I would not pay for a membership.
Yes, obviously. You should look up the word primary. My argument is that if the primary purpose of the room was rebooking, then it would be dramatically smaller, it wouldn't likely have alcohol, and it wouldn't be called a lounge. It would be called a customer service office. Simple as that.