FlyerTalk Forums - View Single Post - Restrictions on Suite Upgrades Beyond Published T&Cs

Jan 20, 2019, 10:36 pm

#3

59Impala

formerly a193991

Join Date: Dec 2014

Location: Zulu Romeo Hotel

Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA

Posts: 4,566

Quote:

Originally Posted by Peatisback

I attempted to apply a suite upgrade to a reservation in Aruba with dates that fall within the weeks of Christmas/New Years. At the time I called there were standard suites available for sale. The agent called but was not able to confirm the upgrade. Several days later I received this message from reservations in Omaha:

Thoughts on how to handle this?

Just accept it.
Suite Upgrades have a different inventory than "Suites for Sale". There is no obligation for a hotel to give the suite, even though it shows up for sale. it's a different situation at check-in, but not for the use of TSU.

Last edited by 59Impala; Jan 21, 2019 at 1:15 am

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