Originally Posted by
MSPeconomist
If it's $15 to "upgrade" to "standard economy" this would mean not having Basic Economy, wouldn't it? However, this isn't consistent with the extra legroom, priority boarding etc. except that you would now be able to buy these things since you're no longer in Basic Economy.
It's a scam. They collect money for options they cannot actually provide and then make it a nightmare to contact them for help/refund when your reservation with the airline does not reflect what you've paid for.