Old Jan 19, 19, 6:07 pm
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,157
Aeroplan was not able to change the ticket - the agent said I had to cancel the ticket and rebook the flights - but if I did that, I would incur a change fee! and that the Canada to China and China to Canada flights no longer had IKK/priority Aeroplan reward space in business class.

So I then went to the central concierge desk - the agent contact AC/Air China/Asiana - first it got their policy on middle names not matching between ticket and passport.
Air China and Asiana would not have accepted her (Aeroplan) ticket with her middle name, if the passport did not have the middle name.
AC did not have such issues.

Then the concierge was able to change the ticket by speaking to Aeroplan - just with a name change - but no change fee incurred!
FlyerGoldII is offline