FlyerTalk Forums - View Single Post - Asia Miles Changes effective 22 June 2018

Jan 19, 2019, 2:59 am

#781

SuloL

Join Date: May 2017

Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS

Posts: 484

Quote:

Originally Posted by clubeurope

sorry to chime in,

I just have a question. It was my understanding that if something cannot be done online and have to call the Service Centre, one would pay the online fee as opposed to the offline fee (which is the rule with BA).

I had to change one of my segments on an upcoming (oneway award) itinerary, but I couldn't seem to do it online, so I called MPC. The agent was insistent that I have to pay the offline fee USD40, regardless of whether I am able to do it online or not. So I relented and paid USD40.

My question is, did I misunderstand, and was she right to charge USD40?

cheers

This is probably not how the rules go (as previous posters have stated) but I've been able to change via phone for the 25 USD fee. CS required screenshots of the failing changing process online to support the lower fee though, sent via email.

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