I've been an ambassador elite since late 2017. My ambassador has been fantastic thus far over the past 1+ year, being super proactive with helping me out with some tricky stay planning for my wedding and my honeymoon. She has saved me so much time by being able to take care of things for me so I don't have to pick up the phone and wait on hold. I've really appreciated her assistance over the past year. I feel like this level of service (saving your valuable time) is the whole reason why this program was created.
But she's been "on vacation" for almost an entire month, continuously. No auto-response saying that she is away and here's who to contact instead. All my e-mails get routed to the general ambassador support desk. I hope she's just out temporarily, because I don't know if her replacement would be as good.