Originally Posted by
Napstolean
Sorry to bother you all but um, wait . . .where are the certificates I knew I had at the end of 2018 but now cannot locate? Did I have to book using the cert before the end of year? Or am I merely not finding them on the website?
Well, the very next thread on the forum page right now, is a thread called
"Where did my certs go?". You will find your answer there. Short answer; they are there, but through the magic of the incompetent Accor IT team, they have made them vanish from the website. However, you can see them through the app. The hotels should also be able to see them in their internal systems.