Originally Posted by
darnold
This is unnecessarily apologetic to my eyes.
The stay in question is a Free Night Award stay, and thus should be eligible.
The cash upgrade is not relevant according to the terms, and in a world where Marriott IT systems functioned properly (rate should simply not be relevant to SNA requestability in the way it currently appears to be) it probably wouldn't be relevant to the Agent's computer either. The fact that a Marriott IT systems failure is unsurprising neither makes the program behavior in this case acceptable nor sensical.
It is the cash upgrade that is not allowing the SNA to be applied. It isn’t apologetic; it’s called accepting the realty of the scenario.
If one wants to apply the SNA, simply cancel the cash upgrade and take one’s chances with the SNA. If one wants the certainty of the cash upgrade, then one has to accept the numbing reality that the SNA isn’t going to work.
Life is about making choices.