FlyerTalk Forums - View Single Post - How much time in a schedule change will allow me to request an earlier flight?
Old Jan 15, 2019, 9:11 pm
  #2  
Rebound
 
Join Date: Mar 2008
Location: Auckland
Programs: NZ*GE / EK*GOLD
Posts: 2,505
Originally Posted by tuxedo66
Does anyone know how much of a schedule change (how many minutes or hours) before Air New Zealand will permit a free flight change or a refund? They have advised me of a 15 minute change (later), which is miniscule. But I'd really like to go on an earlier flight which was more expensive to book.

I've referred to their Conditions of Carriage (https://p-airnz.com/cms/assets/PDFs/...iage-nov18.pdf) but it doesn't indicate any kind of cut-off.
Just tell them it's too late and to put you on the earlier flight. I've done this before many times. I've even moved a flight to one much later in the day.
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