Originally Posted by SQTraveller

Interesting. A number of things might have happened here but I would say that is quite unusual. However, it depends on who's queuing with you.

If you have a lot of people from Philippines, Indonesia, Thailand etc coming in at the same time, you will definitely be held up. And Terminal 1 is for sure a longer queue.

Terminal 3 is usually cleared very quickly.

Bear in mind, if you are one of these:

• Hong Kong Special Administrative Region (HKSAR) passport holders
• Australian passport holders
• People's Republic of China (PRC) passport holders
• United States of America (US) passport holders
• Malaysian citizens

You can use the automated machines but will need to register first