Here is the response to my complaint on 1/5 that PDB were not offered on SEA-LAX flt:
Dear philemer,
Thank you for contacting Alaska Airlines.
I am sorry we let down or disappointed you with not having a pre-departure beverage other than bottled water. Our pre-departure limited offering in First Class (bottled water) is a result of our focus on our industry leading "on-time" performance. There are a number of things that must fit together operationally -- when the flight attendants arrive at the aircraft, when the aircraft is ready to board, when catering is completed, etc. We've found that even offering a pre-poured glass of water (or cup of coffee on morning flights) can cause pauses in the boarding flow. There is the concern that expanding our pre-departure beverage service could slow the process and ultimately impact our operational performance. We know we are at a competitive disadvantage in this area and have the discussion often, but at this point there are no plans in the works to change the service.We value your patronage to Alaska.
Sincerely,
Lisa H.
Customer Care Representative
If the above is true looks like we're beating our heads against the wall. This is contradictory to other reports up stream.
