Missing 2018 10k Miles Boost MQMs from AmEx Delta Platinum SkyMiles card
Hi,
On 1/5 (just after the end of my billing cycle), I received an email from Delta confirming (a) that I'd earned the second 10k MQM / 10k bonus miles Miles Boost for the 2018 calendar year on my AmEx Delta SkyMiles Platinum card, and (b) that the 10k MQMs and 10k bonus miles had been posted to my account...but that's not the case. Delta originally tried to blame AmEx but then acknowledged that it's an issue on their end...but still no MQMs have posted.
I planned carefully (I need these MQMs to reach Gold status) to ensure that I exceeded* the qualifying spend in December (*no issues with returns, etc.), and my AmEx statement confirms that I qualified for the 2018 calendar year.
Guidance and advice on how to navigate this situation (e.g., is there someone I can escalate to at Delta? other options?) would be much appreciated - thank you!