Originally Posted by UAfreqflyer

I have spent the last 10 years as a Concierge Key flier with AA. I've enjoyed the perks but have also logged millions of miles and spent 100's of thousands of dollars with them.
Last year I had back surgery and couldn't fly for quite some time and AA dropped me from CK in no-time flat. No warning. No letter. No chance to earn back the privileges, just bumped out! My actual flight miles earned me EXP status but I never even got a welcome packet or new card for that, in spite of asking several times.
When I asked about special consideration because of my surgery, I was told that EXP is their highest level within AAdvantage and I would receive excellent service.
As one who had been pampered with CK, I can tell you that EXP is not nearly the same. Couple that with the decline in service and I will happily move back to UA where I am 1K for life.
Anyone else experiencing declines in service quality and care for customers at AA?