Originally Posted by
iluvdoco
Cancelled a screenshot booking today, and while waiting for Avianca to call me back to get my credit card information, noticed that my cancelled record locator was instead changed to a MIA-BOG booking (?!!) Is that just a dummy booking that will be cancelled later once they refund my miles and take my cancellation payment?
I haven't seen this before with Avianca (I have only cancelled one or two tickets) but i know other airlines like Qantas do this. They create a dummy PNR so that it stays 'live' in the system and then they can work on the cancellation without it disappearing from the system.