FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
First off, I hope SW makes you whole.
At the same time, I find this an interesting situation. Most think SW (or any other airline) should eat the loss and reimburse the points. But, you have to ask - why?
Did SW fail?
Where or how did the thief find a way into the system and book the tickets?
Could the account have been left open somewhere such as a public computer, or logged in via a hacked wifi site?
Was the password easy to crack?
Was it an inside job?