RR account hacked and SW has been unresponsive
I have been A-List for 5 years and my RR account was recently hacked. Someone went in, changed the email (I received no notifications to my email on file) and booked 3 reservations over 2 days, wiping out 184k points. The flights were taken same and next day by random people.... I see the confirms and SW sent me the receipts. I reported to SW last Sunday and have spoken to 3 different people. They just say that the fraud team will look into. They are not giving me assurances that my points will be restored or that they intend to find out who did this and go after. I am happy to engage a lawyer and press charges against the person - it's theft.
The last thread on this was in 2011 and the person had the same thing happen, but the flights were not taken, in my case, the seats were used. Look forward to any guidance.