FlyerTalk Forums - View Single Post - Downgraded From Club Level Room At Ritz Carlton

Jan 9, 2019, 8:06 pm

#38

hockeyinsider

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Join Date: Jun 2005

Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver

Posts: 6,334

Quote:

Originally Posted by OUTraveling

Just heard back from the Ritz Carlton at Rancho Mirage:

My rate will be the original that I booked and the AMEX FHR benefit will still apply. In addition, they are adding 10K points to my account for the hassle that I had to go through. All in all, I think this was a good response to a bad IT situation.

I would not let them get away with blaming IT. Yes, Marriott's IT has sucked but it is way too easy to use this excuse these days. It's quite possible they were playing games.

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