FlyerTalk Forums - View Single Post - A3 bizarre system error and even stranger explanation
Old Jan 8, 2019, 7:13 pm
  #22  
bostontraveler
 
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,645
Originally Posted by Tokyoite
Can you share a screenshot of the error message?
Also, please share what date and origin/destination exactly that you are trying to book.
Errors can happen at any of these 5 situations.

1. Searching origin/destination doesn't appear in the M&B search engine
=>Nothing to be done about it.
2. No star alliance award availability for that route and date combination
=>Monitor the availability daily/every few hours, or change your dates/route.
3. Payment error (Credit card info is wrong/payment not getting approved)
=>Check with your CC provided.
4. Login/mileage error (account error)
=>Try another route that has availability. LH FRA-MUC etc. If it still errors, then call M&B service desk.
5. Internet connection errors (timeout etc, anything to do with connection between your device and the M&B servers.
=>Try again on another device/connection/time
#6 (add to M&B wiki) Sometimes the M&B system actually has issues====> complain, ignore or weep
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