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Thread: Platinum Arrival Gift (Post Merger) General Discussion Thread
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Old Jan 8, 2019 | 12:33 pm
  #33  
LA2CDG
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25 Years on Site
 
Join Date: Oct 2000
Location: LAX
Programs: AA Platinum, DL Platinum, UA Gold, Bonvoy Lifetime Titanium, Hyatt Globalist.
Posts: 608
Originally Posted by skylane
I stayed (paid revenue stay) at the Courtyard Denver Stapleton in Sept 2018 as a Plat Premium and never received any platinum amenity. I did ask about breakfast at check-in and they told me it wasn't free. Looking at my bill, it has my Marriott number OK. Do I qualify under the "failed elite benefit" system?

I've emailed Marriott customer support once a month now for the past 3 months. At first, they said they'd have the hotel contact me but no reply. My emails to Marriott customer support now go unanswered.

Any recommendations on how to escalate? Do I contact the hotel directly? Am I really entitled to a failed benefit system? I'm an SPG transplant so this is new to me...
How about calling them (Marriott Rewards) and talking to a human, I usually do this and the issues are resolved in a couple of minutes.
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