Today was miserable, my worst experience at TXL to date. Half lanes open only and the most disinterested staff I have ever seen. One staff was cleaning his coffee thermostat instead of checking luggages. The man in charge of handling trays and checking them before X Ray should not be in a customer facing job. He refuses to scan the BP of all passengers. As the scanner are on the surface where the tray are, lots of confusing passengers trying to understand what to do. I arrived at the gates 60 minutes before departure, it took 70 minutes to go through.
Thanks to LH to hold the flight.