Originally Posted by
frudd38
Is the consensus for a smooth booking is to make a points advance reservation and subsequently call to convert OC to NC and have it attached? Would there be another email confirmation once it's attached? TIA
Yes. Always better IMO to refer agents to a specific booking done as to your requirements, instead of getting them to book it over the phone.
I'm not sure whether you'll receive a further email, but you can always check "My Trips" later to be sure that an award certificate is properly attached.