Old Jan 5, 19, 7:29 pm
Join Date: Dec 2011
Posts: 284
Suite night awards

Dear all, I made a booking at Tokyo Marriott and was not able to apply my suite night awards. There's no button for me to click on the website and on the app it says the awards cannot be applied to my reservation. I called customer service to ask why but did not get any useful information.

I looked up the FAQ and did not see the property listed as a non-participating hotel. So my question is, the awards can be used towards some specific rates only? The booking is a 2 room reservation, could this be the reason? It would be nice if I know ahead of time which rates I can use before I click the book button.

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