So I have been a Diamond/Globalist for 10 years. Never even knew I had a Concierge. Then I got an email last February from Joanna saying her email was changing and gave me the new one. Email also stated that Valerie was my secondary. OK, so now I know who my concierge is, but haven't heard from her since. Over 80 nights this year. Perhaps I should call and ask for Michelle.