Originally Posted by
Kacee
lol, we rejected that suite (2002) due to smoke smell. They tried to pull that same "air purifier" nonsense and I had to escalate to a manager to get moved to a room that didn't smell. This was after specifically confirming prior to stay that I had a confirmed nonsmoking suite. The problem was either caused by a guest violating nonsmoking rules or smoke drifting up from 19 (smoking floor) through the bathroom air vents. It was noticeable from outside the door to the suite.
If you could smell it from outside, it was a guest violating the rules, not smoke through the ventilation system. It happened to me several stays ago. When that happens the offending guest is charged for the violation. IIRC it's USD $200.