Originally Posted by
farnorthtrader
There was some chatter last week about the hotel portion no longer being refundable. Has anyone had any success refunding or conversely, been unable to refund an old travel package hotel cert?
You can still do it. I was even able to refund a NC6 by complaining that I wasn't informed of the policy change when I chose to convert, and that is a clear cut policy says "no" case. The technical ability is entirely there, but finding the right CSR is key.