Originally Posted by
kizlo
SPG customer service went from being one of the best in the business (imo) to complete garbage after the merger. Is it just me? I've seen others post issues in various threads, but i'm not sure how widespread it is.
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I hope SPG / Marriott reps are taking all of our feedback into consideration. It's such a shame how SPG went from exceptional customer service to now being horrendous.
What good is this thread, anyway?
I don't see a Marriott/SPG lurker coming in to help.
They just want to suck, and we should just suck it.
I have the same stunningly bad customer service experience. Do I have time to wait 40 minutes on the phone? Or submit a simple web request that takes 3 weeks to answer and tells me to call?
Whoever is in charge of customer service must have nude photos of someone, because they should have been fired yesterday.