Originally Posted by
golfmad
I agree with the poster above, Make your complaint and if successful, claim compensation for the lost points you were unable to use.
I was caught out a couple of years ago by the line that says 'any fares that have already been discounted' were not eligible. This meant they would not credit points for tickets I had paid with my BA Chase card which I think is ridiculous. Living in the US I was fortunate to be able to switch the company earnings to the AA program. I have not used On Business since.
Out of curiosity, as the above would be my next step (dependent on how my recently sent email goes down), how would you put a value on OB Points?
M