A positive note for a change.

I called the Marriott Platinum line 4 times over the holiday week between Christmas and New Year’s. It is the first time I have called there in awhile since I usually contact my Ambassador (I didn’t want to bother her over the holidays)

Two of my calls were to review account activity (It is almost 4 months since I have been able to view mine online or in the apps One call was to transfer my husband’s points to my account. One call was to ask if they could put in a request for an upgrade on a stay I had booked.

All 4 calls were answered promptly by a friendly, helpful agent who immediately helped me with my request.

It felt like old times!

I don’t know if call volume was down because of the Holidays or if they route calls from Ambassador guests, but I was impressed with the service I was provided.