Old Jan 2, 19, 8:53 pm
Join Date: Jan 2003
Location: Dallas/Orlando
Programs: AA EXP
Posts: 2,628
Iíve had this happen before and find you have to be over-the-top explicit (to the point it almost makes me feel patronizing) about whose SWUs are to be used (lots of repetition and requests for verbal confirmation). Getting it rectified after the fact takes a lot of work which accordingly makes it an unrewarding activity for phone agents.
tismfu is offline