Originally Posted by
canadiancow
I had an interesting chat with a concierge today.
The order on their list (which I'm fairly confident mirrors the app) is not the same as the order things are processed in.
This explains many situations I've observed where number 4 gets it but number 2 does not.
I have other reasons to believe this as well. So don't trust the list too much
Flying YYZ-YVR in paid J. Booked on 8pm, wanted to get on 7pm. Ticket allows for free SDC. J5 but flight oversold, so agent in lounge unable to do change. Wife and I placed on SBY. We did not show on the SBY list on the app, but only on the UG list where we fluctuated between 7/8 and 8/9. Cleared at T-40. I was surprised.
On return was able to do SDC on app, but not at T-24, only on the actual day (obvious I guess) by checking in again. Worked very well, full list of all flights that day, stated no fee, took 30 secs to do and get new BPs.