Upthread, Rynn’s was mentioned..

I’ve had horrible experiences with AA lost luggage (never found, after 7 days transferred to the “our mailbox is full so we aren’t accepting messages” dept., ultimately resorted to twitter shaming).

However, when dealing another time with AA on a damaged bag that needed replacement, Rynn’s was great. Able to upgrade the bag by paying the difference in the wholesale cost, buy matching bags at wholesale, very responsive, etc.