Originally Posted by
ttama
My OH was declined. He has an excellent credit record. Virgin emailed him to say they needed more information, and he should ring them. He rang, and spoke to someone who eventually said they were unable to find out what was needed, and that she couldn't find anyone to refer him to. She promised someone would ring him back. No-one contacted him so he emailed asking what information they needed. He got no reply to that, but then on Dec 15th (the day after the offer expired) received an email saying he'd been declined. I suspect he's had enough of the substandard service and won't take it any further,
Weirdly, he got another email today asking him to phone to provide more information. We discussed whether it was worth going through the loop again, and in the end, as we have some high spend coming up, he decided to try again. But got the same result; although it was during normal office hours, no-one was available today to discuss whatever it is they need to know.
Now we're waiting to see if he gets another automatic rejection ......