AS policy change on Best Fare Guarantee
I missed this announcement, but I called in today to get a wallet credit for 3 different bookings that I noticed had dropped in price. The phone agent said the policy changed in October and they don't reprice to the new fare any longer.
Yet another negative policy change. I actually used this all the time. This plus the 60 day free change were differentiators which caused me to maintain loyalty. Going forward I guess I'll be a free agent and buy on price only.
Just a rant - Sadly south of expected.