Originally Posted by
yyznomad
I was hoping posters like yourself would get my gist...
I'm referring to the treatment of said pax, as the OP was alluding to this... not necessarily how such PPS/VIP status was attained.
I've seen Ben Smith personally escort a VIP onto a flight (the same flight I was on, and the VIP sat next to me in J)... so I stand by my statement above that PPS is "more like" AC VIP (or vice versa), especially since VIP is an official (or unofficial, how you want to view it) unpublished tier that is also strongly correlated to spend. Yes, there are differences w.r.t. "term", "benefits", and the such, but the thread title is "PPS Service on AC", and I've seen VIPs get similar/better service than a PPS, so to me, they are comparable.
I think there is a distinctive difference between SQ PPS vs AC VIP vs UA GS.....
1. PPS & Solitaire are published benefits (above and beyond your 100K level and solely based on J/F class revenue qualification only)
2. VIP and GS are mysteries IMO (from how you qualify for them to how services are prioritized etc)......
For Singapore - you basically use the First Class check in facilities & lounge
https://www.singaporeair.com/en_UK/c...class-checkin/
For outside posts -
- you use first class check in
- Station Manager or Supervisor will usually greet you
On board
- your listed as PPS on their manifest and usually the crew/flight manager will intro themselves
- you get offered a drink
- you get to choose your newspaper
- you get to choose your preferred economy class meal
IME - SQ is less lenient with deviating from SOP to offer you extras or do something unique (i.e. Op-ups, first class wine etc), cause they are rule sticklers lol.
Then there's the third part, where you've traveled so much on premium classes on several routes and they simply know you and treated differently. At one point, the UA ground staff in SIN and HKG would just know Mr GHT Sr and same w the HKG/PVG/PEK SQ ground staff.