Originally Posted by
micke100
I have a question about platinum (premier) arrival gift.
Staying in Stockholm Courtyard.
Offered breakfast when asking if it was complimentary and in the room there was some different chocolates.
Haven’t been asked if I wanted points as an arrival gift.
So... is this ok according to the rules or do I have right to some compensation?
I'm guessing this one was a misunderstanding. You inquired about free breakfast so they assumed that's what you wanted rather than the points. Technically the offering should be "500 points per stay or $10 Food & Beverage credit per day". If they don't offer you the choice, then the compensation is $50US (or local currency equivalent).
Speaking for myself, if they're offering you a free breakfast vs. just a $10US (whatever the local currency equivalent is), I'd go for the breakfast & not try for $50 compensation but that's just me.
Cheers.